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Clients and Families


Dear Clients and Families,

At SE Health, care comes first. As we navigate the reality of the global COVID-19 pandemic, we remain dedicated to your care and keeping you safe. Now more than ever, being at home is the safest and best place to be.

SE Health is following the highest standards of infection prevention practices, as recommended by the World Health Organization, Government of Canada, and federal and provincial health authorities.

Our employees are provided with education and support to recognize the signs and symptoms of COVID-19. Before coming to work each day, employees screen themselves for symptoms and know to stay home if they are sick. In addition, employees must screen every client prior to each visit or shift. This screening is a necessary and important tool for keeping you, your loved ones and your care team safe.

Other infection prevention practices our employees are following include handwashing, physical distancing (where possible), and the use of personal protective equipment such as surgical masks and gloves. We provide ongoing education and oversight to ensure our employees are following all the recommended standards.

If you wish to wear a mask during your home care visit, you are welcome to do so. Our Saint Elizabeth Foundation is organizing a cloth mask drive to support our clients in the communities we serve. As donated masks become available in your local area, they will be distributed to clients through our SE care team.

While these are challenging times for everyone, we are committed to providing you with the care, information and support you need. Please see our Frequently Asked Questions below. For more information about our COVID-19 response and resources, please see our website at

Stay safe and be well.

Shirlee Sharkey
President and CEO
SE Health


Frequently Asked Questions

What is SE Health doing to keep me safe?

At SE Health, the safety of our clients and staff is our top priority. Our staff understand the individual needs of each of their clients and implement precautions to protect them. Before each visit, our staff will conduct a health screening. If the screening reveals that a client or anyone in their home has a respiratory illness, our staff will take extra steps to protect you and themselves. These steps include handwashing practices and wearing special protective equipment.

Will my home care visit be cancelled?

SE Health is continuing to care for people in their homes and communities during the COVID-19 pandemic. In the unlikely event that we must cancel your home care visit, we will promptly contact you by phone to let you know. We will work with your schedule to ensure that care is provided to you as quickly as possible.

Why did I receive an automated call from SE Health?

As part of our virtual care strategy, we have implemented an Integrated Voice Response application, sometimes known as a ‘robocall’. This helps us match your individual care needs with our services while ensuring your safety and the safety of our staff. We also ask what type of home visit you would prefer; in person or virtually (telephone or video visit). We make these calls 24 hours in advance to allow us to address your individual needs. If you do not wish to receive these calls please contact your local SE Health office.

Is SE Health continuing to provide care in long-term facilities and retirement homes?

SE Health will continue to make every effort to provide uninterrupted care to our clients in long-term care facilities and retirement homes. Our staff have implemented precautions to protect our clients living in these settings, and also perform a health screening for residents prior to each visit and implement additional precautions as needed. Our staff will continue to assess each situation daily.

A member of our household is in self-isolation. How will this impact my care?

Each case will be reviewed carefully with consideration as to why the household member is being isolated. Our staff will assess the situation and put a plan in place so that care can continue to be provided in the safest way possible.

A member of our household has tested positive for COVID-19. How will this impact my care?

If a household member has tested positive for COVID-19, we will work closely with you to set up the most appropriate plan for your care, which may include the option of virtual visits. However, if this is not possible, our staff will implement precautions to protect themselves, and other clients, while ensuring you receive the care you need.

I am caring for someone with COVID-19. What can I do to protect myself and others in the home?

If you are caring for someone who has been diagnosed with COVID-19, there are many things you can do to protect yourself and prevent further spread of the virus. This tip sheet from the Public Health Agency of Canada offers guidance and advice for family caregivers.

Who should I call if I have further questions regarding my care from SE Health?

If you have any questions, please do not hesitate to reach out to your local SE Health office.