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Our Services


Our team of experienced medical and support staff work in collaboration with patients and their families to deliver the best care customized to your needs. Whether you require routine home care or have more complex medical needs, we can help.

  • Cancer Care

    We work collaboratively with patients and families to deliver care best suited to your needs, including:

    • Pain and symptom management
    • Home support
    • Personal support
    • Post-surgical wound care
    • Palliative care support

    Our services and support focus on the physical and emotional comfort of people living with cancer so they can remain closer to home.

  • Continence Care

    Incontinence, also known as the involuntary loss of bladder or bowel control, is a common issue for which you can receive treatment. Symptoms range from leaking urine when coughing, laughing, sneezing or engaging in an activity such as jogging, having a strong and sudden urge to urinate frequently, to having frequent bladder (UTI) infections.

    People who have difficulty with bowel control or constipation may also benefit from seeing a Nurse Continence Advisor. Nurse Continence Advisors work with these individuals and can provide education and tools to manage continence. Our expert nurses develop customized treatment plans and offer ongoing teaching and support to help improve the quality of life for individuals living with bowel and/or bladder incontinence.

    SE Health staff, with the support of Nurse Continence Advisors, can assist you with continence issues. This may include learning how to use and care for a catheter independently.

  • Diabetes Care

    Over three million Canadians have diabetes and this number is expected to reach 3.7 million by the year 2020 (Canadian Diabetes Association, 2010).

    Most people who receive home and community care for diabetes are:

    • Newly diagnosed: Includes people who need health education and/or monitoring, those who are adjusting to a newer technology like the insulin pump, and children attending school;
    • Self-managing but needing some help: Includes regular foot care, nutrition support, medication management, and helping those with multiple health conditions manage their day-to-day diabetes care as they age;
    • People who have developed long-term diabetes complications: Includes people with vision loss, neuropathy (often causing pain and numbness in hands and feet), delayed surgical wound healing, diabetic foot ulcers, stroke, or chronic kidney disease.

    Our diabetes care team includes:

    • Nurses who provide at-home care. During a visit to your home, a nurse will assess your needs as they relate to diabetes and any other conditions you may have (such as high blood pressure), provide general monitoring of blood glucose, and the delivery of insulin in situations where individuals need help to manage this critical part of their care. Nurses also provide education and support on topics such as nutrition, exercise, and making healthy lifestyle choices;
    • Certified Diabetes Educators (CDE), who are health professionals with specialized knowledge in diabetes care and education, and who have passed the Canadian Diabetes Educator's Certification Board (CDECB) exam;
    • Diabetes resource nurses who have additional knowledge and skill in diabetes care, education, and management;
    • Personal Support Workers (or Community Health Workers) who can provide personal care, such as bathing, dressing, or assistance with meals;
    • Registered Dietitians who can assess a person's diet, develop customized meal plans and menus, and educate individuals and families on the implementation of these plans;
    • School health support teams who help monitor and manage diabetes, and who provide self-management support for students with diabetes at school;
    • Social workers who support families in working through the emotions and life changes associated with diabetes by providing coping and stress management strategies;
    • Wound care nurses who help care for diabetic foot ulcers, skin infections and other wounds. These specialists also help prevent complications from wounds and assist with neuropathy (decreased blood flow, pain and/or numbness in their hands and feet).
  • Foot Care

    Foot care is provided by specialized foot care nurses who are trained in identifying and treating foot health issues. Foot care is especially important for older adults and those with diabetes who are at risk for developing wounds and infections on their feet because of decreased sensation and dry skin that can lead to calluses. It is important to receive foot care from a qualified health care provider. Calluses, bunions, ingrown toenails, and fungal infections (athlete's foot) are some common issues that a foot care nurse can help with.

    Foot care is an important part of nursing care, which includes health promotion, patient education, and ensuring both safety and comfort. During a visit to your home, a nurse with specialized knowledge in foot care and treatment will assess your feet, provide treatment, and provide education and information about additional supports in your community. Diabetes educators can also provide education on living with diabetes, including the importance of foot care and how to care for your feet.

  • Ostomy Care

    An ostomy or “stomaʺ is a surgically created opening in your abdomen that allows waste or urine to leave your body. There are a number of different types of ostomies, but the main reason for this surgical procedure is that the body can no longer effectively pass waste without help from an ostomy or stoma.

    People with ostomies can receive care at home, including support from nurse specialists known as Enterostomal Therapists (ETs). ETs can provide the following specialized services:

    • Before surgery: assisting the surgeon with determining the best location for the ostomy opening;
    • After surgery: assisting with choosing the best ostomy supplies and appliances, and
    • Providing expert advice and education on how to live with and manage an ostomy.

    As individuals continue to live with their ostomies, changes in weight and health may cause appliance leaks to occur. Re-assessment by an ET nurse can help address problems as they arise.

    It can take time to adjust to an ostomy and you will likely have many questions, like “What can I eat?”, “Can I participate in any sports?” or “Can other people tell I've had ostomy surgery?” We can help you become comfortable with managing ostomy care so you can continue to live your life normally.

    Many people successfully return to work and are able to independently manage their ostomy care. Our goal is to help you get back to your best level of health, and we are here to help if you experience problems with ostomy supplies, leakage or other issues.

  • Palliative Care

    Hospice palliative care is a type of care for people and families who are dealing with a life-threatening illness, at any age. The focus is of palliative care is achieving comfort, reducing suffering, and improving quality of life.

    Quality palliative care:

    • Focuses on the concerns of patients and their families;
    • Provides relief to pain and other physical symptoms such as loss of appetite, shortness of breath and fatigue;
    • Examines the whole person, considering the emotional and spiritual concerns of patients and families while respecting their social and cultural needs;
    • Ensures that care is respectful and supportive of patient dignity;
    • Is provided by an interprofessional team.

    Palliative care can be delivered in different locations or settings including the hospital, home, long-term care facility or hospice. The best place to receive care is usually the place that best matches your needs.

    Some of the healthcare professionals and individuals who may be a part of your palliative care team are:

    • Nurses who provide at-home care. During a visit to your home, a nurse will assist with pain and symptom management. This may include monitoring pain and comfort, giving medications, linking back with other members of your health care team, and sharing information about managing pain. Your nurse will also provide psychological social support, such as talking about end-of-life planning, listening to concerns, answering questions or referring you to additional support services. Many of our nurses have additional knowledge and skill in palliative care;
    • Occupational Therapists (OTs) who can help with safety and equipment needs;
    • Personal Support Workers (PSWs) (or community health workers) who can provide personal care, such as bathing or dressing;
    • Physiotherapists who can assist with mobility, and in some cases, pain management;
    • Social workers who support families in working through their emotions by providing coping and stress management strategies and linking them to additional services (e.g. financial supports, compassionate care benefits);
    • Spiritual care providers, such as a chaplain, spiritual leader or elder.

    Sometimes family and friends provide palliative care, with no outside help. However, it is wise to seek help as this type of care is very difficult to do alone. Our services address the multiple issues that individuals and families face during illness, including:

    • Managing pain and other symptoms such as loss of appetite, shortness of breath and fatigue;
    • Nutritional support;
    • Personal care (e.g., bathing);
    • Advance care planning support;
    • Functional and safety support (e.g., equipment to assist with walking or bathing);
    • Spiritual care;
    • Bereavement support.
  • Pediatric Care

    SE Health provides personalized pediatric care to families with children from birth to the age of 21. Our program is based on best clinical practices and evidence.

    We work in collaboration with families to deliver care in the environment best suited to the child's needs - most often at home or in a school environment. Most children who receive pediatric home and community care are:

    • Experiencing an acute childhood illness or injury: health services can include dialysis, pain management, infusion therapy, rehabilitation, nutritional support, respite services, and supporting the ability of children with complex medical and health needs to attend school.
    • Living with long term or chronic complex care needs: these children are often dependent on technology. Care can include helping the family establish a routine for their child's needs, family caregiver support, helping the family to remain as independent as possible, and supporting the ability of children with complex medical and health needs to attend school.
    • Living with chronic illness but needing some help: includes monitoring and support for children, who are often seen in our School Health Support program and shift program.

    We understand the unique physical and emotional needs of caring for a child with health issues. That's why we work in collaboration with families to deliver a customized care experience. Our goal is to empower families with knowledge and skills to be as independent as possible. Our services include:

    • Breastfeeding support;
    • Developmental care (including play, safety, sleep requirements, growth, nutrition, and health promotion);
    • Dialysis;
    • Education;
    • Infusion therapy;
    • Monitoring and management of complex conditions; 
    • Nutritional support and tube feeding;
    • Occupational therapy;
    • Pain management;
    • Palliative support;
    • Personal support, such as feeding, bathing and supervision of play and activities as requested by the parent/guardian;
    • Physiotherapy;
    • Post-organ transplant support;
    • Post-partum care;
    • Respiratory care;
    • Respite;
    • School support nursing; and
    • Speech language pathology 
  • Wound Care

    Sometimes when a person has surgery they are discharged from the hospital with a wound that still needs to heal. People who live with chronic conditions, like diabetes, are at risk for wounds including foot ulcers. Wound care at home is very important to prevent infections and heal wounds properly.

    Our clinical team, which includes nurses with specialized knowledge and training in wound care, aims to provide exceptional care using the best treatments and products. Our team will work closely with each patient in a variety of ways according to their individual needs, including:

    • Wound care: assessing and measuring the wound and skin around it, choosing the right dressing or treatment, changing wound dressings;
    • Self-care: education for patients and caregivers for how to change wound dressings, recognize signs of infection, and help wounds heal through activities such as eating a balanced diet and getting proper exercise;
    • Talking with your doctor and other healthcare providers about the wound progress; and
    • Consulting for more complex wounds or situations: Our nationally certified, specialized nurses are fully trained in wound care and wound, ostomy, and continence management. Continence management expertise includes bladder and bowel control, and related skin care issues.

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